Frequently Asked Questions
Ordering & Tracking
1. How can I track my order?
Once your order has been shipped, you will receive a confirmation email containing your tracking number. You can use this number on our carrier’s website to track your package.
Please allow up to 48 hours for the tracking information to update.
2. Can I change or cancel my order after placing it?
We process orders very quickly (usually within 1 to 3 business days) to ensure fast delivery. If you need to change or cancel your order, please contact us immediately at lumagoodss@gmail.com.
We will do our best to accommodate your request, but we cannot guarantee changes once the order has entered the shipping process.
3. What should I do if I receive a damaged or incorrect item?
We apologize for any inconvenience! Please contact us at lumagoodss@gmail.com within 48 hours of receiving your order. Include your order number and clear photos of the damaged or incorrect item, and our team will resolve the issue for you right away.
Shipping & Returns
1. How long will it take to receive my order?
Orders are typically processed within 1-3 business days. Delivery times depend on the shipping method selected at checkout. Standard shipping usually takes 3-5 business days, while expedited options take 1-2 business days.
2. Do you offer international shipping?
Currently, we ship exclusively within the United States / offer worldwide shipping. Please note that international shipping times vary, and customers are responsible for any customs duties or taxes.
3. What is your return policy?
We offer a 7-day return window for items that are unused, unwashed, and in their original packaging. Please note that certain items , cannot be returned, such as:
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Perishable goods (e.g., food, flowers)
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Custom products (e.g., special orders or personalized items)
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Personal care goods (e.g., beauty products)
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Digital downloads or gift cards
For full details, please visit our Shipping and Return Policy page.
Payments & Security
1. What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover, Diners Club, JCB), as well as digital wallets like Apple Pay and Google Pay.
2. Is my payment information secure?
Absolutely. All transactions are processed through Stripe, a highly secure, PCI-compliant payment gateway. We do not store your credit card information on our servers, and your checkout experience is fully encrypted.
Contact Us
1. How can I get in touch with customer service?
We are always here to help! You can reach our support team by emailing lumagoodss@gmail.com. We strive to respond to all inquiries within 24-48 hours during regular business days.