Shipping and Return Policy
Shipping Policy
Order Processing Time
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Shipping Rates and Delivery Estimates Shipping charges for your order will be calculated and displayed at checkout.
International Shipping We currently do offer international shipping. Shipping rates and delivery times for international orders will be calculated at checkout. Please note that your order may be subject to import duties and taxes, which are incurred once a shipment reaches your destination country. Luma Goods is not responsible for these charges.
How Do I Check the Status of My Order? When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
Return and Refund Policy
Return Window
We accept returns up to 7 days after delivery, if the item is unused and in its original condition.
Eligibility for Returns To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
Non-Returnable Items Certain types of items cannot be returned, such as:
-
Perishable goods (e.g., food, flowers)
-
Custom products (e.g., special orders or personalized items)
-
Personal care goods (e.g., beauty products)
-
Digital downloads or gift cards
Return Process
To start a return, you can contact us at [lumagoodss@gmail.com]. If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method within 5-14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
Contact Us If you have any further questions regarding our shipping or return policies, please contact us at [lumagoodss@gmail.com].